VAN CREDIX LLC is committed to delivering your premium throw pillows and cushions with care and efficiency. This Shipping Policy outlines our process.
1. Shipping Locations
We ship to all 50 U.S. states from our base in Des Moines, Iowa. International shipping is available to select countries (contact info@vancredix.top for details).
2. Shipping Rates and Times
- Free Shipping: Orders over $50 qualify for free standard shipping (3-5 business days within the U.S.).
- Standard Shipping: $5 flat rate for orders under $50 (3-5 business days).
- Expedited Shipping: Available at checkout (1-2 business days, rates vary by location).
- Custom Orders: Personalized pillows may take 5-7 business days to process before shipping.
- International Shipping: Rates and times vary by destination; duties and taxes are the customer’s responsibility.
3. Order Processing
Orders are processed within 1-2 business days. Custom orders may take 5-7 business days. You’ll receive a confirmation email with tracking information once your order ships.
4. Carriers
We partner with trusted carriers like USPS, UPS, and FedEx. All packages are shipped from 919 18th St, Des Moines, IA 50314, using eco-friendly, recyclable packaging.
5. Delivery Issues
- Lost Packages: If your order doesn’t arrive within the estimated time, contact us at info@vancredix.top or 334-390-8895. We’ll work with the carrier to resolve it.
- Damaged Items: Report damage within 7 days of delivery for a replacement or refund (see Refund Policy).
6. Address Accuracy
Please verify your shipping address at checkout. We are not responsible for delays or losses due to incorrect addresses.
7. Contact Us
For shipping inquiries: VAN CREDIX LLC 919 18th St, Des Moines, IA 50314 Email: info@vancredix.top Phone: 334-390-8895