At VAN CREDIX LLC, we want you to love your throw pillows. If you’re not satisfied, our Refund and Returns Policy makes it easy to resolve issues.
1. Return Eligibility
- Timeframe: Returns are accepted within 30 days of delivery.
- Condition: Items must be unused, in original packaging, and in the same condition as received (except for defective items).
- Non-Returnable Items: Custom pillows, personalized designs, or clearance items are non-returnable unless defective.
2. Refund Process
- Initiate a Return: Contact us at info@vancredix.top or 334-390-8895 with your order number and reason for return.
- Return Shipping: Customers cover return shipping costs unless the item is defective or we made an error. We’ll provide a return address in Des Moines, IA.
- Refund Timeline: Refunds are processed within 5-7 business days of receiving the item. Refunds are issued to the original payment method.
3. Defective or Incorrect Items
If your pillow arrives damaged or incorrect, notify us within 7 days. We’ll provide a prepaid return label and ship a replacement or issue a full refund at no cost.
4. Exchanges
Exchanges are subject to availability. Contact us to arrange an exchange for a different style or size.
5. International Returns
International customers are responsible for return shipping costs and any customs fees. Contact us for instructions.
6. Contact Us
For return inquiries: VAN CREDIX LLC 919 18th St, Des Moines, IA 50314 Email: info@vancredix.top Phone: 334-390-8895