At VAN CREDIX LLC (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.vancredix.top), make purchases, or interact with our services.
1. Information We Collect
We collect information to provide a seamless shopping experience and improve our services. This includes:
- Personal Information: Name, email address (e.g., when you contact us at info@vancredix.top), phone number, billing/shipping address (e.g., 919 18th St, Des Moines, IA 50314, for verification), and payment details (processed securely via third-party providers).
- Account Information: If you create an account, we collect your username, password, and preferences (e.g., pillow customization choices).
- Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, and time spent on www.vancredix.top.
- Marketing and Communications Data: Preferences for receiving newsletters, promotions, or design tips when you subscribe to our community.
- Custom Orders: Photos, text, or designs you upload for personalized pillows.
2. How We Use Your Information
We use your data to:
- Process and fulfill orders, including shipping and returns.
- Provide customer support via email (info@vancredix.top) or phone (334-390-8895).
- Personalize your shopping experience (e.g., AR previews or design consultations).
- Send promotional offers or newsletters (with your consent).
- Improve our website, products, and services through analytics.
- Comply with legal obligations and prevent fraud.
3. How We Share Your Information
We do not sell your personal information. We may share data with:
- Service Providers: Third-party vendors for payment processing (e.g., PayPal, Stripe), shipping (e.g., USPS, UPS), or website hosting (e.g., Shopify).
- Legal Compliance: When required by law or to protect our rights.
- Business Transfers: In case of a merger, acquisition, or sale of assets.
4. Your Choices
- Opt-Out: Unsubscribe from marketing emails via the link in our emails or contact info@vancredix.top.
- Access or Delete Data: Request access, correction, or deletion of your personal information by emailing info@vancredix.top. We’ll respond within 30 days.
- Cookies: Manage cookie preferences via our Cookie Policy (see below).
5. Security
We use industry-standard encryption (e.g., SSL) to protect your data during transmission and storage. However, no online platform is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to external sites (e.g., social media). We are not responsible for their privacy practices.
7. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect data from children.
8. Changes to This Policy
We may update this Privacy Policy and will notify you via www.vancredix.top or email. Continued use of our services after changes constitutes acceptance.
9. Contact Us
For questions, contact: VAN CREDIX LLC 919 18th St, Des Moines, IA 50314 Email: info@vancredix.top Phone: 334-390-8895